Inbox

• Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

• Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.

• Chat in real time or use email to follow up when you can’t talk to customers live.

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

• Customize chat for your online store in just a few clicks from Shopify admin.

• Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.

• Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.

• Know what customers have in their cart when they reach out to you using online store chat.

• Send products, photos, and discounts without leaving the chat window to close sales faster.

• Create a custom greeting and set expectations so customers know when you’re available for real-time help.

• Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.

• Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.

• Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

• An active Shopify plan

• Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application